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17 May 2012
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Help & Advice
The Resort Development Organisation AISBL (RDO) can accept no responsibility for the information it has provided, although it has used its best endeavors to supply factually accurate advice and guidance. This information is not a substitute for taking..
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Selling Timeshare
There will of course be situations where owners may need to dispose of their timeshare/points. However, as Timeshare is regarded as a long-term investment in holidays, as opposed to an investment in real estate, it would be unrealistic to rely on realising..
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If You Feel You Have Been Defrauded
Contact/Attend your local police station to report the crime and to make a written statement on the official forms. This must also be typed to ensure all necessary parties can read the statement. Any documentary evidence should also be properly exhibited..
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Resorting to Legal Action
Solicitors If you feel that your genuine grievances are being rejected both by the timeshare company and by your credit card issuing bank or finance company regulated by the Consumer Credit Act 1974, you could consider obtaining a fee quotation..
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Additional Rights of Redress if You Paid by Credit Card
If you paid by means of a Visa credit card, you should be aware that Visa introduced a rule in November 1996 (which is not linked to any legislation) and Mastercard more recently (which is linked to the EU directive), which set out that a customer buying..
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Unhappy With Your Purchase and Now Outside the Cooling-Off Period?
If you have a complaint about a non-RDO member's sales presentation, it is best to (jointly) sign a letter of complaint and to send it recorded delivery to the timeshare resort in question rather than writing to its trustees or head office elsewhere...
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If You Decide to Cancel an Agreement
If you wish to cancel during the timeshare cancellation period, it is best to communicate this in writing by recorded delivery to the seller's office. Remember that if two people signed jointly, both should also sign the cancellation letter or formal..
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RDO Consumer Services Department
RDO is in the first instance a trade association representing the timeshare industry in Europe. RDO therefore represents member companies and as such look after their interests. However, RDO's consumer policy allows for consumers to address complaints..
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What Should I Expect When Buying from an RDO Member?
The Contract The contracts of RDO Members shall always be clear and comply with national Law and the EU Timeshare Directive and provide you with full protection. The printed agreement or contract will include all your rights and obligations...
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Buying Timeshare: General Advice
Why timeshare could be right for you! There are many reasons why millions of families have chosen timeshare over traditional package holidays or owning a holiday home. By investing in future holidays, timeshare owners have peace of mind and security..
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