On 1st January 2010 RDO’s new Code of Conduct came into force, the new Code reflects changes in the industry and new legislation such as the EU Timeshare Directive, Rome 1, and the Unfair Commercial Practices Legislation which made certain aspects of the old Code obsolete. The new Code is accompanied by an Alternative Dispute Resolution Scheme (ADR) which allows consumers to have a cost effective alternative form of redress.
This pan European Alternative Dispute Resolution Scheme has been developed in cooperation with the Chartered Institute of Arbitrators (CIArb) in line with EEJ-net guidelines. The Independent Dispute Resolution Service (IDRS) independently administers the Scheme. RDO’s consumer services department continues to resolve complaints but in the rare event of non-resolution, complaints may be brought into the ADR procedure.
Compliance with best practice standards set by the Code is still governed by so-called Administrative Procedures. RDO members have an excellent track record in complying with the Code.
The new RDO Code attributes additional rights to consumers when dealing with RDO members, which do not apply when consumers purchase from non-members.
The full text of the Code and ADR Scheme is available here in .pdf format.